EXPERIENCE

Microcomputer Support Specialist, 7/01–present

Harvard University, Cambridge, Massachusetts

• Customized and maintain Remedy application for Faculty & Staff and Student help desks.
• Facilitated the migration of University to FAS_DOMAIN and became a leader in NT Domain migration in FAS.
• Setup and Install new computer systems and perphials for faculty and staff.
• Maintain and upgrade computer systems.
• Troubleshoot problems with faculty and staff computers.
• Train users on software and new procedures.
• Maintain group's file shares and account premissions.

Desktop Analyst, 12/00–6/01

Phoenix Media Communications Group, Boston, Massachusetts

• Troubleshooted Macintosh and Wintel software and hardware issues.
• Organized, cataloged, and maintained software resource library.
• Audited and inventoried over 500 machines.
• Repaired minor network issues.
• Performed backups of servers when required.

Assistant Manager of Technology, 10/00–11/00

Kinko's of Hollywood, Miracle Mile. #4893, Hollywood, California

Assistant Manager of Technology, 4/00–10/00

Kinko's of Hollywood, Vine St. #0554, Hollywood, California

• Managed and trained 5 computer coworkers and trained all coworkers to be digitally confident.
• Troubleshooted and maintained in house network of computers.
• Handled customer service issues.
• Instituted new computer check in procedures and archiving systems.
• Installed and maintained 8 Wintel systems and 6 Macintosh systems.
• Updated and installed new hubs, routers and networks.

Shift Supervisor, 7/99–4/00

Kinko's of Hollywood, Vine St. #0554, Hollywood, California

Computer Services Coworker, 7/98–7/99

Kinko's of Waltham #0398, Waltham, Massachusetts

Signal Support System Specialist, 7/94–6/98

US Army, 82nd Airborne Division, Ft. Bragg, North Carolina

• Install, maintain and account for all communication equipment to include but not restricted to radios, both FM and AM, phones, both tactical and commercial, satellite communications, networks, and computers. Promoted me twice while filling this position.
• Create accounts, domains, user groups with security, permissions, and auditing.
• Administered Brigade network (40 60 workstations, 2 servers) including security, maintenance, troubleshooting, and monitoring activities (such as e mail and internet usage.)
• Awarded an Army Achievement Medal for work on the installation/ migration of brigade's network to Windows NT.

EDUCATION

Harvard Extension School, Bachelor of Liberal Arts, 2/02–Present

Plymouth North High School, Diploma, 9/90–6/94

A+ Ceritified, 6/01

Dell, IBM, and HP Certified.

AWARDS

Received three Army Achievement Medals, one Good Conduct Medal, and one Army Commendation Medal for job performance. I also received the Eagle Scout award with a Bronze Palm.

APPLICATIONS/OPERATING SYSTEMS

• Operating Systems
  • Windows 95 / 98 / NT / 2000 / Me / XP
  • Mac OS 8.6+ and Mac OS 10.3
  • Red Hat and Fedora Linux
• Applications
  • Adobe InDesign CS
  • Adobe Acrobat 7.0
  • Adobe Illustrator CS
  • Adobe Pagemaker 7
  • Adobe Photoshop CS
  • Filemaker Pro 6
  • Macromedia Dreamweaver MX 2004
  • Microsoft Access 2004
  • Microsoft Excel 2004
  • Microsoft Outlook 2004
  • Microsoft PowerPoint 2004
  • Microsoft Word 2004
  • QuarkXpress 4.1
  • XHTML
  • CSS
  • PHP
  • MySQL
  • Oracle(familiar)
  • Apache
  • Postfix

HARDWARE

• General
  • IBM & IBM compatible machines from 386 to Pentium 4
  • IDE, SCSI, USB, FireWire connections
  • Macintosh PCI generation to G5
• Printing
  • HP, Canon, IBM, Textronix, and Xerox Network Printers
  • Fiery and Cyclone Servers
  • Xerox Docutech 135 and Server
• Networking
  • Installing and maintaining Servers
  • Network Interface Cards
  • Hubs, Routers, Switches
  • 10BaseTX Handling and Installation